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Terms & Conditions

When you use our website, you are confirming that you accept our terms of use and agree to comply with them.  We may need to make changes to our terms so please refer to them regularly.

The following also applies to your use of our site:

Our website privacy policy.
The availability of our website

We have measures in place to help ensure the continuity of our website service. However, we may experience issues that are outside of our control. If you do spot a fault or service interruption, please report it by sending an email with a description of the issue to: [email protected].
We may occasionally need to bring the website offline or restrict access to all or part of our website, including to carry out essential maintenance or respond to an issue.
If you're unable to comply with these terms of use, we may suspend or withdraw your access to our site.
If you are accessing our website from outside the UK, please remember to comply with any local laws which may apply. 

The content on our website 

All content on our website is copyright of the Water Industry Commission for Scotland (WICS). You are welcome to print these pages, link to them, or reproduce the information contained on them so long as you do not change the information contained.  You must always acknowledge WICS as the source of the information. We ask that you never attempt to adjust, circumvent or delete any notices contained on our site or its contents, and in particular, in any digital rights or other security technology embedded or contained within our site or its content.

The content on our site is provided for general information and is not specifically tailored to your requirements or circumstances. You should therefore seek further advice or use your own independent judgement before taking, or refraining from taking, any action based on the content of our site. 

Our site may contain links to other websites and resources that are provided by third parties. These links should not be interpreted as approval by us of those linked websites or any information you might obtain from them. Please remember we have no control over the contents of those sites or resources.

The security of our website

We will make every effort to ensure that our website is safe and secure for users.  It is always recommended that you use your own virus protection software and run this on all information downloaded from the internet.  WICS is unable to accept responsibility for any loss, disruption or damage to your data or IT systems which occur whilst accessing our website.

We ask that you do not misuse our site by knowingly introducing malicious material, nor should you attempt to gain unauthorised access to our site, the server on which it is stored, or any other platform connected to our site. Should you do so, you would be committing a criminal offence under the Computer Misuse Act 1990.


In no event will WICS be liable for any loss or damage to you or to a third party including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of, data or profits arising out of or in connection with the use of the Website.

Last updated: August 2022