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Case Studies

Case Study One

A national chain of betting shops, which is undergoing a large expansion programme, wanted to ensure that its utilities were managed as smoothly as possible across its sites in Scotland. The licensed provider took over the company’s portfolio and spent time explaining how the customer would benefit from fitting meters at sites that were unmetered. Doing so has reduced the company’s bill by 35%, with the licensed provider offering a further 15% discount on the existing tariff. Monthly invoices are consolidated, issued online and paid automatically via direct debit, keeping administrative transactions to a minimum. The licensed provider also provides regular management information that identifies trends in usage and any anomalies.

Doing so has reduced the company’s bill by 35%, with the licensed provider offering a further 15% discount on the existing tariff.

Case Study Two



A labelling company approached one of the licensed providers in 2009 about moving from its existing supplier. The new licensed provider was able to offer the company an immediate 3.5% discount over and above their existing level of charges. On transferring the customer the new licensed provider went to meet them and noted that they in fact had a water meter, despite having been charged on an unmetered basis for years. The market information was corrected and the customer made a further 50% savings in their annual charges.

Her new licensed provider was able to offer a significant reduction on her existing tariff as well as a personal service she could trust.

Case Study Three

A customer who had inherited a large caravan touring park was looking for information about how much it was going to cost to run the business, including water and sewerage services. A licensed provider representative toured the park with the owner and discussed connections, payment options, and opportunities to reduce consumption and save money by sorting out leaks and dripping taps. They also noted that there was space on the site for rain water harvesting, which is now planned for next season and will reduce overall water use by between 15% and 20%. Consumption on the site is closely monitored and information supplied to the customer on a regular basis.

A representative toured the park and discussed connections, payment options, and opportunities to reduce consumption